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Frequently Asked Questions
Quick answers about orders, delivery, returns and payments.
Do you offer cash on delivery in Pakistan?
Yes. Cash on delivery (COD) is available on orders delivered across Pakistan. You can also pay by debit/credit card or other methods offered at checkout.
How long does delivery take?
Most orders are delivered within 2–4 business days in major cities (Lahore, Karachi, Islamabad, Peshawar) and 4–7 business days for other areas. Delivery starts once the order is dispatched, and you receive a tracking number by SMS or WhatsApp.
How can I track my order?
Open the Track Order page and enter your order number or the phone number you used at checkout to see the current status and courier tracking details.
What is your return policy?
You can return most unused items in their original packaging within 7 days of delivery. Earphones, applied screen protectors and personalised items are not returnable. See the Refund Policy for the full details and process.
When do I get my refund?
After we receive and inspect the returned item, refunds are processed within 2–3 business days. COD refunds are sent by bank transfer or JazzCash/EasyPaisa, while card payments return to the original card within 5–10 business days.
Are the products original and genuine?
Yes. We source products from authorised distributors and stand behind their authenticity. Where a manufacturer warranty applies, it is mentioned on the product page and covered by the brand’s warranty terms.
Do you deliver outside Pakistan?
Currently we deliver only within Pakistan. International shipping is not available at this time.
Can I change or cancel my order after placing it?
Contact us as soon as possible with your order number. If the order has not been dispatched, we can usually amend or cancel it. Once it is with the courier, changes are not possible but you may refuse delivery and place a new order.
How do I know which accessory fits my phone?
Every product page lists the compatible devices. You can also browse by your exact model from the shop’s device filter — for example iPhone 15 Pro or Samsung Galaxy S24 — to see only parts that fit.
Is there a delivery fee?
Delivery fees, if any, are shown at checkout before you confirm the order, and many orders qualify for free delivery. There are no hidden charges added after checkout.
Still need help? Reach our team through the contact page or check your shipment on the track order page.