Legal
Refund & Returns Policy
Last updated: October 2026 · Applies to orders delivered within Pakistan
We want every order to arrive right. If something is not as expected, this policy explains how to return, exchange or get a refund — for both cash-on-delivery and prepaid orders.
7-Day Return Window
You can return most items within 7 days of delivery, as long as the product is unused, in its original packaging, and accompanied by the invoice or order number. Items that are opened, installed, scratched or damaged after delivery cannot be returned.
Non-Returnable Items
For hygiene and licensing reasons, earphones and headsets, screen protectors once applied, and gift cards are not returnable. Personalised or made-to-order items are also final sale.
How to Start a Return
Contact us with your order number through the contact page, WhatsApp or email. Our team will confirm eligibility and arrange a pickup or share the return address. Please do not send items back without confirmation — unauthorised returns may not be accepted.
Refund Timeline
Once we receive and inspect the returned item, refunds are processed within 2–3 business days. Cash-on-delivery orders are refunded via bank transfer or JazzCash/EasyPaisa (you will be asked for your account details), and card payments are refunded to the original payment method, which may take 5–10 business days to appear on your statement.
Exchanges
Wrong size or model? We are happy to exchange eligible items for the correct variant, subject to stock. If the replacement costs more, we will ask you to pay the difference; if it costs less, we will refund the balance.
Warranty Claims
Products with a manufacturer warranty are covered by the brand’s warranty terms. We assist with claims during the warranty period for genuine manufacturing defects — accidental damage, liquid damage and wear-and-tear are not covered. Keep the original packaging and invoice until the warranty expires.
Damaged or Wrong Item Received
If your order arrives damaged, defective or different from what you ordered, notify us within 48 hours of delivery with photos, and we will arrange a free replacement or full refund including delivery charges.
Need Help?
Start a return through our contact page or track your shipment on the track order page. For quick answers, see the FAQ.